Refund policy
We want you to love your purchase, and we are here to help if something doesn’t meet your expectations. Please review our policy below:
Returns
Our t-shirts are custom-made for you, so we only accept returns in the following cases:
- The product is defective or damaged.
- You received the wrong product or size compared to your order.
Unfortunately, we cannot accept returns or exchanges for:
- Buyer mistakes, such as ordering the wrong size or color. Please refer to the size chart carefully before making a purchase.
- Personalized or custom-printed t-shirts unless there is a defect.
If you believe you have received a defective or incorrect product, please contact us at support@peachymind.com within 7 days of receiving your order. Include your order number and photos of the issue for faster processing.
Refunds
Refunds are issued only in the following cases:
- The product is defective, and a replacement cannot be sent.
- We made an error with your order, and you prefer a refund over a replacement.
Refunds will be processed to your original payment method or as store credit within 5-7 business days of approval.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
At this time, we do not offer exchanges. If you require a different size or product, you will need to place a new order.
Non-Returnable Items
We do not accept returns for items damaged due to:
- Improper washing or handling (please follow the care instructions).
- Normal wear and tear over time.
Shipping for Returns
If your return is approved, we will provide instructions for shipping the item back to us. In cases of defects or incorrect orders, we will cover the shipping costs for the return.